2023 North America Customer Summit

Agenda

3:00 – 4:30pm
4:30 - 5:30pm
5:45 - 6:00pm
6:00 - 9:00pm
After Hours

Why should you attend?

Unique Perspectives

Hear about Sapiens' strategic vision and product roadmaps

Venue

The Summit will take place at the beautiful JW Marriott Tucson Starr Pass Resort & Spa. We have secured a discounted rate of $239 plus tax. The group rate is valid until September 15th or until the block is full. Please book your room as soon as possible to take advantage of this rate.

Sapiens International Client Conference:

Check In
Reception
Transportation to Event

Johnny Cash Museum | (Ranked #1 music museum in the world by Forbes, Conde' Naste, and National Geographic Traveler)
Dinner, Drinks, Music and Private Access to the Museum

Time to enjoy the bars and clubs of Nashville’s “Honky Tonk Row” together!

Monday, May 9th | Please plan to arrive by 2:00 pm (CST)  

Register Now

Reserve Your Spot!

Register for the Event

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Monday, May 9th | Please plan to arrive by 2:00 pm (CST)  

3:00 – 4:30pm
Check In
 
4:30 - 5:30pm
Reception

5:45 - 6:00pm
Transportation to Event

6:00 - 9:00pm
Johnny Cash Museum | (Ranked #1 music museum in the world by Forbes, Conde' Naste, and National Geographic Traveler)
Dinner, Drinks, Music and Private Access to the Museum

 
After Hours
Time to enjoy the bars and clubs of Nashville’s “Honky Tonk Row” together!
 

Reception
Transportation to Event

October 23-26 | Tucson, Arizona | JW Marriott Starr Pass

Join us in Tucson!

Welcome to Sapiens 2023 North America Customer Summit, designed to inform and inspire our valued customers, showcasing the very latest in technology and innovation from across our industry.

Senior leaders, operational management, business, and technology practitioners will be able to meet face to face, network extensively with peers and gain critical insights from our rapidly evolving industry.  Our goal is to engage, educate, and entertain. The agenda will be packed with content-rich sessions, across all lines of business, led by industry leaders and product experts, as well as exciting evening entertainment.

Come and explore the possibilities!

Market Trends

Explore the latest & greatest insurance market trends!

Business Innovation

Discover cutting-edge insurance technologies and implementations!

Networking

Connect, have fun, and learn from your peers!

Technology Innovations

Immersive workshops detailing the latest product innovations, customer success stories, and industry best practices

Interactive Discussions

Engage and collaborate with industry leaders and peers from across the insurance ecosystem

Agenda

We are now working to build an agenda full of valuable keynote presentations, panels, workshops, and fun activities, which will soon be shared. Please stay tuned for more information, and in the meantime, make sure to register and secure your spot.

We have an outstanding slate of speakers lined up for you. Each one is an industry leader, and each talk promises to be full of the latest, most critical insights for the future of insurance and technology. You don't want to miss a single one!

Our Sponsors

This year we increased our roster of ecosystem partner sponsors at this year’s Summit in response to strong demand from our customers. Ecosystem partners play an essential role in extending and enhancing Sapiens solutions with innovative products, capabilities and services.  Learn how your organization can benefit from business partner solutions by visiting our Sponsor Exhibit area while you’re at Summit. 

Take a look back at Washington, D.C 2022

See our last in-person event, Washington, D.C 2022

Register for the EventRegister for the Event

Contact Us

If you have any questions, please don’t hesitate to contact the Sapiens event team:

Event Registration

Agenda

Speakers

DAY 1 | Monday, October 23

8:00 – 4:00 PM
Golf Outing – Optional
Rattler/Roadrunner Courses

5:30 – 7:30 PM
Welcome Reception

DAY 2 | Tuesday, October 24

MORNING | GENERAL SESSION
Welcome & Opening Address:
Roni Al-Dor, CEO & Jamie Yoder, President, NA
Keynote Speaker:
“Fearless Leadership” – Carey Lohrenz, First Female F-14 Fighter Pilot, U.S. Navy
Product Opening Sessions

AFTERNOON
Lunch & Networking
Product Breakout Sessions
 

EVENING EVENT
Cocktails, Dinner & Dancing

DAY 3 | Wednesday, October 25

MORNING GENERAL SESSION
Executive Customer Panel  
Industry Speaker:

"How AI is Transforming the Insurance Industry" - Tomer Simon, Chief Scientist at Microsoft R&D
Product Breakout Sessions
Ecosystem Partner Sessions

AFTERNOON
Lunch & Networking
Product Breakout Sessions
General Session
Closing Remarks

EVENING EVENT
Cocktails, Dinner & Dancing

Download the Agenda

Carey Lohrenz,  First Female F-14 Fighter Pilot, U.S. Navy
General Session: “Fearless Leadership”


Carey Lohrenz knows what it takes to win in one of the highest pressure, extreme environments imaginable: in the cockpit at Mach 2. As the first female F-14 Tomcat Fighter Pilot in the U.S. Navy, having flown missions worldwide as a combat-mission-ready United States Navy pilot, Lohrenz is used to working in fast moving, dynamic environments, where inconsistent execution can generate catastrophic results.
The same challenges are found in business: markets change, customer needs evolve and if you do not adapt quickly your company is at risk. In her motivating and engaging keynote presentations, Carey shares her fascinating experiences operating in one of the world's most challenging environments - an aircraft carrier.
 

Conference Fees

Register by September 1, 2023, to secure the early bird rate of $899. After this date, the rate will go up to $1199 through the registration deadline of October 6, 2023. Groups of six or more can contact NA_Events@sapiens.com for a group rate discount code.

For any questions or assistance with registering for the event contact NA_Events@sapiens.com.

Style and comfort intersect at JW Marriott Tucson Starr Pass Resort & Spa. Located near downtown Tucson, AZ, this hotel offers uncomplicated relaxation amid the city's top attractions. Featuring luxury amenities and excellent service, the downtown resort is a sanctuary where your comfort is always a certainty. Pamper yourself at our spa or take a dip in the multi-level pool and lazy river. Hike and bike on Tucson’s spectacular trails or explore the local area steeped in history and culture.  

Test your swing on the Arnold Palmer-designed desert golf courses, Desert golf takes on new meaning when playing a game at the Starr Pass Tucson Golf Club. Three true desert courses with majestic vistas of the Catalina Mountains

Local Area

The soul of the Sonoran Desert. The flavor of the Southwest. Tucson means wide open spaces and plenty of room to unplug, explore, and free yourself.  Looking for things to do before the conference begins?  Click here for information and recommendations for things to do and places to visit in this amazing location.

Golf Outing

Monday, October 23rd, 8:00 am Shotgun Start
JW Marriott Star Pass Golf Course Rattler/Roadrunner Courses 

Registration Fee: $150 (includes green & cart fee, light AM snack and lunch). This fee will be collected when you register for the conference. Spaces are limited so register early.

Rentals: TaylorMade club rentals are available for $75 plus tax and includes 6 golf balls. You can pay for your rental clubs at the golf course or charge them to your hotel room.

NA_Events@sapiens.com

Cancellation Policy
Substitutions can be made at any time. All cancellation requests for Summit 2023 must be in writing to NA_Events@sapiens.com. Full refunds minus a $200 administrative fee will be granted only on written requests received on or before Friday, September 1, 2023. No refunds will be granted after that date.

Canceling your registration does not automatically cancel your lodging reservation and must be handled directly with the hotel.

In the unlikely event the meeting is cancelled, Sapiens will refund the total registration fee. However, Sapiens will not be responsible for any travel, hotel accommodations, or other costs incurred.

Download Full AgendaBook Your Room

Tomer Simon Ph.D., Chief Scientist at Microsoft
General Session: “How AI is Transforming the Insurance Industry”


As every industry grapples with rapid technological change, the insurance industry is now at a crossroads where the opportunities outweigh the setbacks, and AI offers a critical path to creating simpler, more customer-centric journeys. Microsoft is at the forefront of this journey, with tools such as ChatGPT offering a classic example of how AI can work in practice. Tomer Simon, Chief Scientist of Microsoft Israel R&D Center in the CTO Office, will present strategies to unlock the future in this critical area of industry innovation. Tomer has more than 20 years of experience in private and governmental organizations, leading innovation and transformations through technology, strategic planning, and thought leadership. Prior to his current role, Tomer was the National Technology Officer in Microsoft Israel, and formerly, the futurist and senior director of Academic Research and Innovation in Amdocs.

Eric Weisburg,  Senior Principal at Datos Insights
General Session: “Drive Innovation from Vision to Reality” | Decision: “Ask the Analyst”

His expertise lies in insurance technology, operations, and finance. Eric has over 20 years of insurance industry, consulting, and software experience. Prior to Datos Insights, Eric served as Managing Vice President of Strategic Initiatives at Tower Group Companies and VP at AIG, where he led the global internal consulting function; created the Insurance Strategy practice at Navigant Consulting; and led the insurance vertical for IBM big data and analytics. Most recently, he has focused on helping clients understand and implement cognitive analytics and information solutions. Eric holds an MBA in Finance from New York University and a B.A. from Binghamton University.

Carey Geaglone, Senior Principal at Datos Insights
Workers’ Compensation: “The Sky’s the Limit” | Property & Casualty:  Customer Panel Discussion 

She has over 25 years of leadership experience in both IT and business operations at large national and regional commercial property and casualty carriers. She has led numerous core system implementations and IT transformation initiatives. She has extensive experience in business process optimization and continuous improvement initiatives focused on leveraging technology to create an exceptional teammate and customer experience. Prior to joining Datos Insights, she was Chief Risk Officer at FCCI, overseeing the Enterprise Risk Management program focused on business, technology, and emerging risk identification and mitigation. Carey holds a B.S. in Business Administration with a Finance Major from Bryant University and a MBA in International Business from Central Connecticut State University.

Keith Raymond, Principal Analyst in Celent's North American insurance practice
Life & Annuities:  Customer Panel Discussion

He has extensive industry experience and is a seasoned expert in large language models, artificial intelligence, operational process automation, business transformation, back-office systems & operations, and mergers & acquisitions for both property/casualty and life/health/annuities. His previous roles also include Vice President of Research and Consulting at Novarica, Practice Partner – Digital Success at MVP Advisory, CIO/COO of Futurity First Insurance Group; AVP of Distribution Systems and Field Technology for Mass Mutual; CIO of Trumbull Services, a wholly owned subsidiary of The Hartford Insurance Group; Head Principal Consultant for Life and Annuities in North America at HCL Technologies; and CIO of FPI, a software development and service company.

Our
Sponsors

Gold Sponsor 

Empower your insurance business with Microsoft Azure's secure, scalable cloud platform, driving innovation and delivering exceptional customer experiences. 

Sit back, relax and recharge at the Microsoft lounge, custom designed for our conference participants. Carry on the conversations in more informal environment and compare notes 

Learn More 

Silver Sponsors

Our spacious exhibition floor adjacent to the session ballrooms will be home for our Silver and Bronze sponsors.   

Deliver a Better Customer Experience with Intuitive Customer Communications 

LA

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Providing a complete, simple, & secure electronic bill presentment and payment solution 

LA    |    PC    |    WC

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Whatfix empowers software users to unlock the true potential of applications across web, desktop, and mobile interfaces 

LA    |    PC    |    RI    |    WC

Learn More

Bronze Sponsors

Facilitating new and renewal submissions, for speed and accuracy

 PC 

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Customer Communications Management (CCM), build once and deliver anywhere 

WC

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Award winning, digital first, two-way customer service 

LA    |    PC    |    WC

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Simple, Lovable Communication 
 

WC

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Infor F9 is a powerful financial reporting and analysis solution that provides a real-time view of business information with Microsoft Excel.

LA    |    PC    |    RI    |    WC

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Getting to the future, faster. Together
 

LA    |    PC    |    RI    |    WC

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ODG’s is the one-stop location for workers’ compensation, disability, and auto liability claim 

WC

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One Inc offers a single platform to process digital payments for premiums and claims 

PC    |    WC

Learn More

Improve & automate the customer communication process 

PC    |    WC

Learn More

Insurance technology. 
Connected and perfected 

LA    |    PC    |    WC

Learn More

Medical Records - Reviewed Thoroughly, Examined Quickly, Proceed Confidently 

 WC

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Simple, Lovable Communication 

WC

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Milliman works with clients to improve healthcare systems, manage emerging risks, and advance financial security

LA

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